Identity and eligibility
- Government-issued photo ID verified in person or by live video
- Proof of legal eligibility to work in Canada
- SIN validation for payroll
Compliance
Nobody works a shift until the file is complete
This is the checklist every worker clears before we dispatch them — and the documentation we hand your home on request.
Screening
- Vulnerable Sector Police Record Check (ON) or Criminal Record Review Program clearance (BC), within six months
- Two supervisory references contacted and documented
- Employment gap review during interview
Credentials and licensure
- PSW certificate (ON) or HCA certificate plus Registry number (BC)
- CNO (ON) or BCCNM (BC) registration confirmed for nursing placements
- Food Handler / FOODSAFE certification for dietary roles
- Licensed administrator credentials where the role requires them
Health and immunization
- Two-step TB screening
- Influenza and COVID-19 records per facility policy
- N95 mask fit testing where required
Training before first shift
- Infection prevention and control
- Safe patient handling, transfers and mechanical lifts
- Fire, code and emergency response
- Abuse prevention and mandatory reporting
- Dementia care and responsive behaviours
- WHMIS and food handling where applicable
What we carry so you don't
- Commercial general and professional liability insurance
- WSIB (ON) and WorkSafeBC (BC) coverage for every worker
- Certificate of insurance and clearance letters on request
- Signed PHIPA / PIPA confidentiality acknowledgements
- Vendor agreement, rate card and documented no-show replacement policy
Province by province
The credentials differ — we track both sets
Ontario
- PSW certificate from a NACC, Ministry-approved or community college program
- CNO registration in good standing for RN and RPN placements
- Vulnerable Sector Police Record Check within the last six months
- Two-step TB screening plus influenza and COVID-19 records per home policy
- Food Handler Certification for cooks and dietary aides
- Optional listing on the PSW Registry of Ontario
British Columbia
- BC Care Aide & Community Health Worker Registry number, verified by us
- HCA certificate from a BC-recognized program or Registry-approved equivalency
- BCCNM registration for RN and LPN placements
- Criminal Record Review Program (CRRP) clearance for working with vulnerable adults
- FOODSAFE Level 1 for cooks and dietary aides
- Current CPR Level C and Standard First Aid